We'd love to hear from you.
Whether you're a parent looking for help, a tutor with a question, a school exploring a partnership, or just curious — there's a team at Mentora ready to help.
- Phone
How to reach us
Pick the channel that fits. We answer fastest over WhatsApp during business hours.
- Support
Help & support
Questions about your account, a booking, or a tutor. We're here Monday to Saturday.
Open WhatsApp
- Partnerships
Schools, NGOs & corporate
For institutional partnerships, school integrations, and bulk tutoring programmes.
Email partnerships
- Press
Media & press
Journalists, podcasts, and publications covering education across Cameroon.
Email press team
- General
Everything else
Anything that doesn't fit the above — ideas, feedback, or a hello.
Email us
Tell us what you need.
We read every message and reply within one business day.
- Your details stay private — never shared with third parties.
- No newsletter sign-ups, no marketing emails after sending.
- A real person reads every message and replies within one business day.
Three offices. One mission.
Visit us in person, or work with us remotely — we're a small team across Cameroon.
Douala
HeadquartersAvenue de la Liberté, Bonapriso
P.O. Box 1234, Douala
+237 6XX XX XX XXMon – Fri · 8:00 – 18:00
Yaoundé
Operations hubBoulevard du 20 Mai, Centre administratif
P.O. Box 5678, Yaoundé
+237 6XX XX XX XXMon – Fri · 8:00 – 18:00
Buea
Tutor supportMolyko, opposite the University of Buea
P.O. Box 4321, Buea
+237 6XX XX XX XXMon – Sat · 9:00 – 17:00
When we're available.
We respond fastest during business hours. Out-of-hours messages are picked up the next morning.
- MondayHours: 8:00 – 18:00Support: Online · WhatsApp
- TuesdayHours: 8:00 – 18:00Support: Online · WhatsApp
- WednesdayHours: 8:00 – 18:00Support: Online · WhatsApp
- ThursdayHours: 8:00 – 18:00Support: Online · WhatsApp
- FridayHours: 8:00 – 18:00Support: Online · WhatsApp
- SaturdayHours: 9:00 – 14:00Support: WhatsApp only
- SundayHours: ClosedSupport: Email · Next-day reply
Public holidays: limited support. Emergencies go through the contact form and are routed to the on-call team.
Expected response times
Different channels move at different speeds. Here's roughly what to expect.
Email
Replies within one business day, Monday to Friday.
Contact form
Routed to the right team, reply within one business day.
Technical support
Login and account issues get same-day attention during business hours.
Partnerships
Two to three business days — these replies go through a real conversation.
Safety comes first.
If you ever feel unsafe during or after a lesson — or witness concerning behaviour from a tutor or another user — please reach out immediately. We review every safety report the same day.
Reach the Trust & Safety teamReport a safety concern
Use the contact form and select "Other" so your message is routed directly to the Trust & Safety team.
Child safety
All tutors are identity-verified. Lessons on home-visit mode are recorded for both parties' safety.
Suspected abuse
We work with local child-protection authorities. Urgent reports are escalated within hours, not days.
Quick answers before you reach out.
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- Practical study tips from real Mentora tutors
- Spotlights on top-rated tutors each month
- Platform updates and what we're working on next
Still curious?
Browse our tutors while you wait for our reply — most families book their first lesson the same day they sign up.